Privacy Policy - Aavin Fleet App

This Privacy Policy applies to the mobile application “Aavin Fleet App” (“Platform” or “App”) operated for the milk transportation and fleet management activities of Coimbatore District Co-operative Milk Producers Union Ltd. (“Aavin”, “we”, “our”, or “us”).

The Aavin Fleet App is used by transport operators, vehicle drivers, contractors, and authorized staff involved in milk and dairy product transportation and delivery operations.

We are committed to protecting the information you share while using our Platform. This Privacy Policy explains how we collect, use, retain, share, and protect your information.

A. What kind of information do we collect?

We may collect the following information from users:

• Registration & Account Information: Name, mobile number, email address, operator details, vehicle information, assigned routes, and booth information.
• Location Information: Approximate or precise device location data for trip tracking, route monitoring, delivery verification, and operational management.
• Usage Information: App usage details including login activity, pages viewed, trip activities, app crashes, timestamps, and operational records.
• Device Information: Device model, operating system, IP address, mobile network information, and application version.
• Uploaded Data: Photos, documents, issue reports, or proof of delivery uploaded through the Platform.
• Cookies & Analytics: Information related to app preferences, session activity, and analytics to improve user experience and system performance.

B. How do we use your information?

Your information may be used for legitimate operational purposes including:

• Managing milk transportation and delivery operations
• Trip assignment and fleet monitoring
• Delivery tracking and booth verification
• Operational communication and notifications
• Issue reporting and service support
• Improving app functionality and performance
• Security monitoring and fraud prevention
• Compliance with legal and operational requirements

C. Do we share your information with third parties?

We do not sell or share your personal information for marketing purposes. However, information may be shared in the following situations:

• Government / Law Enforcement: Information may be disclosed if required by law, government authorities, or legal process.
• Operational Service Providers: Information may be shared with authorized technology, hosting, or infrastructure providers supporting the Platform.
• Authorized Operational Teams: Information may be shared with authorized Aavin operational teams for transportation and delivery coordination.

D. How do we protect your information?

We implement appropriate security measures including:

• Secure server and network infrastructure
• Encryption technologies and firewalls
• Restricted access to sensitive information
• Regular monitoring and security testing

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

E. Your rights regarding your information

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw permissions where applicable

To exercise these rights, you may contact us using the contact information provided below.

F. Location Data

We may collect and use your device’s location information (approximate or precise) for:

• Vehicle and trip tracking
• Delivery verification and monitoring
• Route management and operational reporting
• Security, analytics, and fraud prevention

You may manage or disable location access through your device settings, but certain app features may not function properly without it.

G. Data Retention

We retain information for as long as necessary for operational, administrative, legal, or regulatory purposes. After the required retention period, information will be securely deleted or anonymized.

H. Children’s Privacy

The Platform is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children.

I. Grievances & Contact Information

For any questions, concerns, or grievances regarding this Privacy Policy or the handling of your information, you may contact:

Coimbatore District Co-operative Milk Producers Union Ltd.
Pachapalayam,
Kalampalayam Post, Perur Via,
Coimbatore – 641 010.

Phone: 0422 - 2609899
Email: aavincbe@gmail.com
Time: Mon - Fri (9:00 AM - 6:00 PM)

Disclaimer

We may modify this Privacy Policy at any time without prior notice. Please review this page periodically for updates. In case of significant changes, users may be notified through the application or other communication channels.